Thai Airways expands expertise partnership with Amadeus

The flag service of Thailand is making enormous strides in modernizing its enterprise with superior expertise options from Amadeus. Thai Airways is concentrated on rising income and enhancing the journey expertise for its passengers after present process post-pandemic transformation.

To this finish, the service renewed and expanded its distribution settlement with Amadeus to additional improve its journey retailing choices. Amadeus journey sellers in Thailand will proceed to get entry to Thai Airways’ home content material.

The service may even revamp its web site and cellular reserving channels to supply its passengers a clean and customized journey expertise. Amadeus Reference Expertise will present a contemporary, responsive, and configurable consumer interface. Thai Airways’ web site and cellular channels will probably be upgraded with a sturdy reserving movement that allows vacationers to modify units all alongside their journey. Vacationers may even have the ability to handle end-to-end flight bookings, check-in, and disruptions by themselves.

The service applied Amadeus Journey Prepared, which permits worldwide vacationers to confirm their journey paperwork (passports and visas) inside the on-line check-in course of. This helps save time on the airport by rushing the handbook doc verifications at check-in, bag drop and boarding, consequently lowering queues.

To spice up and optimize community income, Thai Airways will implement Amadeus Community Income Administration. The service will profit from this cutting-edge expertise when constructing routes via connecting hubs, codeshares, or partnerships. Leveraging machine studying and buyer selection modelling methods, the answer permits Thai Airways to optimise pricing and availability choices.

Lastly, the airline will use the Xchange Cost Platform (XPP) from Outpayce, Amadeus’ funds enterprise. This platform permits Thai Airways to simply settle for a variety of card and various cost strategies from vacationers. By XPP, the service can settle for funds globally by connecting to a variety of specialist companions, for companies like cross-border buying, authentication and fraud administration. Thai Airways additionally advantages from XPP’s enhanced orchestration and analytics to repeatedly refine its funds technique and enhance acceptance charges.

Nuthaphol Amawatana, Head of Pricing and Income Administration, Thai Airways says: “This can be a main expertise funding and improve for Thai Airways and can present the constructing blocks of our enterprise transformation. We’ll now have the ability to supply vacationers a extra fashionable and seamless reserving expertise whether or not they’re visiting our web site or looking for journey by way of our cellular app. We’re additionally happy to proceed our content material agreements with Amadeus and stay up for exploring new alternatives. Thai Airways is assured in its selection of Amadeus as a expertise companion for the many years to come back.”

Javier Laforgue, Government Vice President, Journey Unit & Managing Director, Asia Pacific, Amadeus says: “Thai Airways has lengthy been an necessary and strategic companion of Amadeus. The settlement signed as we speak is a milestone for us and we stay up for working hand in hand with the service on its transformation journey. We’re assured that our expertise will proceed to assist Thai Airways’ progress ambitions and allow the service to realize its enterprise targets.”